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Meet Senior Decision Makers From The Following Industry Sectors:
With the Following Job Titles:
- COO
- CEO
- CTO
- Operations Directors
- Airport Directors
- Director of Civil Aviation Authorities
- Head/ Director of Passenger Services
- Director of Infrastructure, Strategy & Planning
- Director of Landside
- Director of Airport Security
- Customer Service Director
- Director of Information Service
- Director of Airport Services
- Head of Ground Service
Plus Suppliers of the following:
- Operational Management Systems
- Monitoring Technology
- Resource Management Software
- Planning, Flow, Simulation & Modelling Consultancy
- Self-Service Technology
- Baggage Systems
- RFID Technology
- PIS & FIDS
- Screening Technology
- Automation Systems
- Biometrics
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2 Day Conference: 29 - 30 June, 2010
| Conference Day One - 29th June 2010 |
| Building a Strategic Roadmap to Meet The Dual Challenge of Increased Risk and Decreased Revenues |
| 0845 - 0855 |
Chair’s Opening Remarks |
KEYNOTE PANEL
| 0900 |
Strengthening Security & Improving The Passenger Experience In A Cost Sensitive Economic Environment: What Are Leading Airports and Airlines Doing?
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- Benchmarking cutting edge strategies for improving the passenger experience efficiency and security
- Implementing a risk based approach to security and conducting effective threat and risk assessments
- Identifying existing and new threats to aviation security and examining critical changes to the operational techniques of terrorists
- Predicting future threats and take the most effective preventative proactive measures
- Building security measures based on risk assessment and customising systems for different profiles
- Understanding how strengthened communication between all security stakeholders can make the difference between success and failure
- Managing the intelligence threat and risk assessment process among the stakeholders involved in government and the private sector
- Using cost simulations to assess new systems for strengthening operational security & optimizing the passenger experience
Chief George Centeno, Chief of Police and Safety, Los Angeles World Airports
Mike Fazackerley, Customer Services Director, Manchester International Airport
Jeroen Van Vliet, Deputy SVP Security Services, KLM Royal Dutch Airlines
Major Daniel Llano Montes, Chief of Police, Miami International Airport
Zeev Sarig, Former Managing Director, Tel Aviv Ben Gurion International Airport
| 1020 |
Questions & Discussion |
| 1040 |
Morning Refreshments |
| Harmonising Standards and Incorporating Standards Into Your Operational Framework to Manage the Passenger Experience |
| 1110 |
Rationalizing Future Global Approaches To Aviation Security Regulation |
- IATA’s Future Vision On Defining Common Standards (15 Mins)
- Assessing Future UK National Strategies (15 Mins)
- Assessing Future US National Strategies (15 Mins)
- Assessing Future European Strategies (15 Mins)
Paul Behan, Head Of Passenger Experience, IATA
Tim Figures, Deputy Director, Aviation Security, TRANSEC
Craig Lynes, Office of Global Strategies, TSA
David Ryder, Senior Policy Manager- Aviation Security, ACI- Europe
| 1210 |
Questions and Answers |
| Strengthening Aviation Security Partnerships to Manage Passenger Profiling and Meet Emerging Security Challenges and Future Security Challenges |
| 1220 |
Getting To Grips With Passenger Profiling And How It Can Be Used To Mitigate New Security Threats |
- Defining intelligence led passenger behavioural profiling and best practice management
- Reviewing the exact criteria used to produce a passenger profile and understanding what makes a successful profiling system
- Designing operational procedure and security protocol and optimising pre-board screening processes to inform passenger profiling
- Understand how strengthened communication between all security stakeholders can make the difference between success and failure
- Supporting a culture of collaboration and staff interaction to create a two-way relationship between intelligence, the aviation industry and the overseers of Civil Aviation Security
- Examining how passenger behaviour profiling can influence the speed and efficiency of the security screening area and enhance customer experience
Detective Constable Ben Sendall, Counter Terrorism Intelligence Unit, Gatwick airport
DS Neville Hay, Counter Terrorism Intelligence Unit, Gatwick Airport
| 1250 |
Questions & Discussion |
CASE STUDY
| 1400 |
Implementing Passenger Profiling As An Integral Part Of Airport Operational Security Systems |
- Understanding if it is profiling or identifying the threat?
- Practical examples of how IFF (Identification Friend or Foe) has been used at a leading International Airport
- Realizing what IFF contributes to the quality of the customer experience
- Discovering the business case for this type of approach
With 38 years experience at one of the safest airports in the world, Mr. Zeev Sarig brings a wealth of knowledge and experience he will share on Ben Gurion International’s unique approach to security.
Zeev Sarig, Former Managing Director, Tel Aviv Ben Gurion International Airport
CASE STUDY
| 1500 |
Lessons Learnt in the Best Operational Practice and Viability of Full Body Scanners |
- Combining a full body scan & passenger profiling programme with existing operational security systems
- Reconciling the privacy invasion issues that come with new body scanning technology
- How have body scanners fared globally? Are they worth it?
- Exploring the newest body screening security technology
Major Daniel Llano Montes, Chief of Police, Miami International Airport
| 1535 |
Technology vs. Profiling: Defining and Operating the Optimum Combination of Technology, Intelligence and Passenger Profiling |
- Identifying security weaknesses in asset protection and compliance when profiling and technological security combine
- Reputational Risk or Security Risk?
- The use of Open Source Intelligence to Identify, Disrupt and Dismantle Terrorist and Criminal Networks.
Neil Marshall, Lead Consultant, World Check
| 1555 |
Afternoon Refreshments Served In The Exhibition Showcase Area |
| 1625 |
Reconstructing And Remodeling Check-In To Incorporate New Airline Business Models And Changing Security Requirements |
- Incorporating security technologies into airport design and development
- Using enabling predictive technologies in integrated security systems
- New check-in channels - How to integrate check-in operations in a multi channel environment
Jeroen Van Vliet, Deputy SVP Security Services, KLM Royal Dutch Airlines
| 1650 |
Successfully Integrating Security Processes to Deliver An Efficient and Non-Intrusive Future for Body and Bag Screening |
- Reviewing the next generation of baggage screening machines and their implications for passenger flow, security and operational efficiency
- Determining the extent to which you can reduce manpower without compromising security
- Evaluating the realistic practically achievable levels of screener performance to establish valid operational measures of performance
- Ensuring the right balance between physical and technical security to meet current and future regulations
Mike Fazackerley, Customer Services Director, Manchester International Airport
| 1725 |
Using CDM (Collaborative Decision Making) To Improve Operational Security and Customer Satisfaction Through Data and Information Sharing |
- Choosing the partners, agencies and customers for collaborative working
- Examining developments in working collectively and gaining insight into CDM
- Identifying the barriers into interdepartmental co-operation and building transparency between departments
- Understanding what information to share between partners and with whom - turning customers into partners
Jacqueline Yaft, Deputy Executive of Operations, Los Angeles World Airports
| 1755 |
Chair’s Closing Remarks |
| 1800 |
Close of Conference Day One And Drinks Reception |
 Top
| Conference Day Two - 30th June 2010 |
| Integrating New and Existing Technologies at Operational Pinch Points to Improve Airport Security and Customer Service Capabilities |
| 0900 |
Utilizing Security Technology Innovation To Drive And Enhance Passenger Experience Throughout The Airport |
- Identifying the critical security systems needed to improve productivity and operation in the airport?
- Incorporating security technologies into airport design and development
Lee Gainsbury, Ground and Cabin Services Director, Bmibaby
| 0940 |
Reviewing Self-Checking And Self-Handling Procedures For Passengers – What Lessons Can Operations Director From Deployments Of 100% Passenger And Baggage Tracking? |
- Reviewing successes in the baggage handling process and their implications for passenger and security:
- Common bag drops as a means of managing congestion
- Combining self check-in with luggage check-in?
- What is a realistic timeline for remote bag-drop?
- Analysing the main security challenges in the baggage handling process and initiatives being used to meet them
- Implementing RFID system – Testing the effectiveness of RFID against the existing barcode tracking system
Helena Rudusa, Board Member, Riga International Airport
| 1020 |
Morning Refreshments Served In The Exhibition Showcase Area |
| 1050 |
Efficiently Deploying Manpower To Optimize Passenger Flow & Mitigate Pinch Points In The New Security Environment |
- Promoting passenger flow strategies to optimize the passenger experience throughout the terminal
- Ensuring effective collaboration between airports, airlines and suppliers to create an operational environment that delivers optimum operational security with no detriment to passenger experience
Carolyne Gregory, Global General Manager of Ground Services, Virgin Atlantic Airways
| 1120 |
Questions & Discussion |
| 1130 |
Evaluating Developments in Biometric Security Technology and Their Implications For Improved Border Control and Management |
- Analysing how technology is re-shaping border control processes and procedures whilst maintaining the important balance of facilitation and security;
- Evaluating the current and future capability development of biometrics; explaining why automated clearance systems are one of the key elements of a vision to expedite clearance of low risk passengers;
- Identifying specific examples of the trials and programmes currently underway in an increasing number of countries and comparing the types of biometrics being used;
- Exploring the next steps for bilateral and multilateral programmes and looking at the challenges in seeking to achieve interoperability;
- Examining how co-operation between governments, airlines, airports and technology experts can explore the potential for a quicker, safer and more secure end to end passenger journey
Dr Fred Preston, Senior Director, Identity and Security Solutions, Morpho UK Limited
| 1150 |
Examining Developments In Integrated Security Screening And Implications For Passengers, Cabin Bags And HBS |
- Developments in technology and lessons learnt from deployments: what does the passenger want?
- Discovering how individual banding handling with DCV- stand tracking performance provides a secure handling solution from baggage drop- off to flight reconciliation
- Realizing the savings in handling cost per bag are possible by ‘make- up on demand’ concepts
- How can you customize security requirements for your passengers
- Delivering technical innovation to improve your operation, reduce costs and increase revenue
Gijs Bartelet, Business Development- Baggage Handling, Vanderlande Industries
| 1210 |
Questions & Discussion |
| Meeting Customer Expectations, Cutting Costs, Boosting Revenues and Delivering Operational Effectiveness Through Effective Planning |
| 1320 |
Commercial Development: Enhancing Aeronautical and Non Aeronautical Revenue Streams To Increase Airport Profitability |
- Making your airport work for you in terms of key strategies to grow airport commercial revenues in today’s environment – the fundamentals of commercial planning
- Examining emerging and alternative revenue streams and optimising operations to create commercial opportunities
- Reviewing airline marketing and partnership strategies in driving aeronautical revenue – how can airports leverage on opportunities during the down times to create valuable long-term partnerships with airlines?
- Airport retailing concepts – what are some new and revolutionary ideas that airports can tap on?
John Holland-Kay, Commercial Director, BAA
| 1400 |
Defining What Airports Can Leverage On Platforms Such As Wireless Connectivity, Mobile Check-In Applications To Enhance The Customer Experience |
- Pinpointing opportunities to boost revenue through emerging technology and telecoms infrastructure
- Determining lessons learnt from other industries
- Understanding where mobile technology is heading and how it can improve the passenger experience
Leonidas Daravelis, Director IT & Telecommunications, Athens International Airport
Speaker to be confirmed, Cypoint
| 1445 |
Questions & Discussion |
| 1455 |
Afternoon Refreshments |
| 1525 |
Diversify, Differentiate and Innovate: Defining and Implementing A Successful Strategic Roadmap for The Next Decade |
- Reviewing the range of airport business models and evaluating them in terms of changing market dynamics, viability and long term sustainability:
- Hub
- Business traveller
- Airport City
- Green Airport
- Niche player
- Offsite or virtual airport
- Multi-model
- Meeting the operational and security requirements to support your airport’s own strategic roadmap
- Best case examples of strong diversified future working now and throughout the decade
Paul Behan, Head Of Passenger Experience, IATA
AUDIENCE Q + A
| 1555 |
Future Planning Panel Session: Planning The Development of Existing and New Terminals to Meet the Shifting Security Regulations and Forecasts for Future Passenger Growth |
- Building a flexible infrastructure to enable the redesign and delivery process as and when required
- Striking the right balance between building new facilities and refurbishing old ones
- Examining the LCC influence on terminal design and usage and predicting whether LCC / low cost requirements evolve into a generic industry standard
- Forecasting passenger demand and likely security developments and evaluating the most appropriate technologies
- Evaluating and meeting airlines’ short terms and long terms needs
- Implementing a planning strategy that future proofs against future regulations
Top
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| MAJOR AIRPORTS AND AIRLINES TO SPEAK AT SUMMIT . . More |
Zeev Sarig
Former Managing Director
Tel Aviv Ben Gurion International Airport
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Leonidas Daravelis
Director IT & Telecommunications Business Unit
Athens International Airport
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Mike Fazackerley
Head of Passenger Services
Manchester International Airport
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Carolyne Gregory
General Manager - Ground Operations
Virgin Atlantic
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Eamonn Cheverton
Enterprise Architect
BAA
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Jeroen Van Vliet
Deputy SVP - Security Unit
KLM Royal Dutch Airlines
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Alan Craig
International Liaison Officer
UK Border Agency
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Helena Rudusa
Board Member
Riga International Airport
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John Holland-Kaye
Commercial Director
BAA
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Lee Gainsbury
Ground and Cabin Services Director
Bmibaby
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Paul Behan
Director of Passenger Services
IATA
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Major Daniel Llano Montes
Chief of Police
Miami International Airport
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Chief George Centeno
Chief of Police and Safety
Los Angeles World Airports
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Neville Hay
Counter Terrorism Intelligence Unit
Gatwick Airport
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Tim Figures
Deputy Director, Aviation Security
Dft Transec
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Ben Sendall
Counter Terrorism Intelligence Unit
Gatwick Airport
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Craig Lynes
TSA Attaché
US Dept. of Homeland Security
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Neil Marshall
Lead Consultant
World Check
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David Ryder
Senior Policer Manager- Aviation Security
ACI- Europe
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Dr Fred Preston
Senior Director, Identity and Security Solutions
Morpho UK Limited
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